SHIPMENTS:
All shipments are F.O.B 6288 San Ignacio Ave. Suite E, San Jose, CA 95119 USA. Most orders are shipped via USPS Priority Mail or UPS Standard Ground unless instructions accompany order. Outside the UPS zones, shipment will be made Best Way. The responsibility for goods delay, lost, or damaged in transit rests with the carrier.

RETURN OF MERCHANDISE:
No merchandise accepted for return 30 days after delivery date. No credit allowed on merchandise shipped as ordered and returned without obtaining an authorization number IN ADVANCE. A 20% restocking charge applies to all returns, and transportation charges must be fully prepaid. We will pay ground transportation charges on re-sent or returned merchandise due to WIC Valve error. No returns on custom-made parts.  All products properly returned under this policy are eligible for a refund as a credit to the original payment method.

Shipping Returns

To return your product, you should mail your product to: 6288 San Ignacio Ave. Suite E, San Jose, CA 95119 USA.

Need Help?

Contact us at info@wicvalve.com for questions related to refunds and returns.